.queue-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}.queue-stats a{background:white;border:1px solid var(--line);border-radius:13px;padding:19px 21px;display:flex;align-items:center;gap:15px}.queue-stats b{font-size:30px;line-height:1;color:var(--navy);letter-spacing:-1px}.queue-stats span{font-size:11px;color:var(--muted);line-height:1.5}.executive-banner{background:linear-gradient(105deg,#eff6e9,#fff);border:1px solid #dce7d2;border-radius:16px;padding:24px 28px;margin-bottom:22px;display:flex;justify-content:space-between;align-items:center;gap:25px}.executive-banner span{font-size:9px;letter-spacing:1.4px;color:#5a7844}.executive-banner h2{font-size:25px;margin:9px 0}.executive-banner p{font-size:12px;color:var(--muted)}.channel-tabs{display:flex;align-items:center;gap:7px;margin:0 0 20px;flex-wrap:wrap}.channel-tabs button{padding:10px 14px;border:1px solid var(--line);border-radius:9px;background:white;font-size:12px}.channel-tabs button.active{background:var(--navy);border-color:var(--navy);color:white}.channel-tabs small{margin-left:8px;opacity:.65}.channel-tabs select{margin-left:auto;font-size:12px;padding:10px}.inbox-workspace{display:grid;grid-template-columns:310px minmax(0,1fr);min-height:580px;align-items:start;background:white;border:1px solid var(--line);border-radius:16px;overflow:hidden}.contact-list{border-right:1px solid var(--line);align-self:stretch;background:#fafcfd}.list-label{padding:20px 18px;font-size:11px;color:var(--muted);display:flex;justify-content:space-between}.list-label span{font-size:8px;letter-spacing:1px}.contact-preview{width:100%;text-align:left;padding:20px 17px;border-bottom:1px solid var(--line);border-left:3px solid transparent}.contact-preview.active{background:#edf4e7;border-left-color:#91bd60}.contact-preview>div{display:flex;align-items:center;gap:9px}.contact-preview strong{font-size:12px;font-weight:650}.contact-preview>div small{margin-left:auto;color:var(--muted);font-size:10px}.contact-preview p{font-size:11px;color:var(--muted);line-height:1.6;margin:12px 0;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.contact-preview footer{display:flex;justify-content:space-between;gap:10px;font-size:9px;color:#7a8c9b}.contact-preview i{font-style:normal;color:#967033}.contact-preview i.accepted{color:#497332}.contact-mark{width:30px;height:30px;flex-shrink:0;border-radius:10px;display:grid;place-items:center;background:var(--channel);color:white;font-size:14px;font-weight:600}.conversation{min-width:0;padding:24px}.conversation-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.conversation-head>div{display:flex;align-items:center;gap:12px}.conversation-head h2{font-size:17px;margin-bottom:5px}.conversation-head small{font-size:10px;color:var(--muted)}.ownership{display:flex;justify-content:space-between;gap:10px;background:#f4f7fa;padding:11px 13px;border-radius:8px;font-size:10px;color:#607b8e;margin-top:22px}.conversation-messages{min-height:230px;max-height:450px;overflow-y:auto;padding:25px 0;display:flex;flex-direction:column;gap:15px}.message{max-width:88%;padding:15px 17px;border:1px solid #e0e8ee;border-radius:12px;background:#f7f9fb;align-self:flex-start}.message small{font-size:9px;color:var(--muted)}.message p{font-size:13px;line-height:1.7;margin-top:7px;white-space:pre-wrap;overflow-wrap:anywhere}.message.bot{background:#f1f7ea;border-color:#d9e7cc;align-self:flex-end}.message.manager{background:#eaf1f8;align-self:flex-end}.conversation-actions{display:flex;flex-wrap:wrap;gap:9px;padding:16px 0;border-top:1px solid var(--line)}.conversation-actions .btn{font-size:11px;padding:8px 11px}.reply-form{display:flex;gap:12px;margin:9px 0;align-items:stretch}.reply-form textarea{flex:1;min-width:0;resize:vertical;font-size:12px}.reply-form button{font-size:11px}.btn:disabled{opacity:.45;cursor:not-allowed}.simulation-note{font-size:10px;color:var(--muted);margin:11px 0 20px}.ai-handoff{display:flex;gap:12px;align-items:center;border:1px solid #dce7d2;border-radius:12px;padding:17px;background:#f8fbf5}.ai-handoff>span{display:grid;place-items:center;flex-shrink:0;background:#b6e878;color:#12385d;width:31px;height:31px;border-radius:50%;font-size:20px}.ai-handoff b{font-size:12px}.ai-handoff p{font-size:10px;color:var(--muted);line-height:1.6;margin-top:4px}.ai-handoff button{margin-left:auto;white-space:normal;min-width:110px;font-size:10px}.queue-history{margin-top:22px;font-size:11px;color:var(--muted)}.queue-history summary{cursor:pointer}.queue-history p{padding:9px 0;border-bottom:1px solid var(--line)}.queue-history small{margin-right:10px}.manager-load{display:flex;align-items:center;gap:12px;padding:21px 0;border-bottom:1px solid var(--line)}.manager-load>div{flex:1}.manager-load h3{font-size:12px;margin-bottom:6px}.manager-load small{display:block;font-size:10px;color:var(--muted)}.manager-load>b{font-size:24px;text-align:center}.manager-load>b small{font-size:9px;font-weight:400}.load-track{height:5px;width:100%;background:#eef2f5;border-radius:4px;overflow:hidden;margin-top:12px}.load-track i{display:block;height:100%;background:#92b96b}.availability{font-size:10px;display:flex;align-items:center;gap:5px;margin-left:9px}.availability input{width:15px;height:15px}.callback-hero{display:flex;align-items:center;justify-content:space-between;gap:25px;background:var(--navy);border-radius:16px;padding:29px 30px;color:white;margin-bottom:25px}.callback-hero span{font-size:9px;letter-spacing:1.8px;color:#b6e878}.callback-hero h2{font-size:26px;line-height:1.3;margin-top:13px}.callback-hero p{font-size:12px;color:#c5d9e8;margin-top:15px}.callback-row{display:flex;align-items:center;gap:24px;padding:22px 0;border-bottom:1px solid var(--line)}.callback-row:last-child{border:0}.callback-time b{font-size:24px;font-weight:600}.callback-time small{display:block;font-size:10px;color:var(--muted);margin-top:3px}.callback-detail{flex:1}.callback-detail h3{font-size:13px}.callback-detail p{font-size:12px;color:var(--muted);margin:5px 0}.callback-detail small{font-size:10px;color:var(--muted)}.proposal-link{display:block;font-size:12px;margin:14px 11px 0;color:#44692b}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}
@media(min-width:1600px){.inbox-workspace{grid-template-columns:360px minmax(0,1fr)}}
@media(max-width:1200px){.queue-stats{gap:10px}.queue-stats a{padding:15px;gap:10px}.queue-stats b{font-size:25px}.queue-stats span{font-size:10px}.inbox-workspace{grid-template-columns:265px minmax(0,1fr)}.conversation{padding:18px}.conversation-head{align-items:start}.ownership{flex-wrap:wrap}.reply-form{flex-direction:column}.manager-load{gap:9px}.availability{flex-direction:column}.ai-handoff{flex-wrap:wrap}}
@media(max-width:900px){.inbox-workspace{grid-template-columns:1fr}.contact-list{display:flex;overflow-x:auto;border-right:0;border-bottom:1px solid var(--line);max-height:195px}.list-label{display:none}.contact-preview{min-width:260px;border-left:0;border-bottom:3px solid transparent}.contact-preview.active{border-bottom-color:#92b96b}.executive-banner{align-items:start;flex-direction:column}.queue-stats{grid-template-columns:1fr 1fr}.callback-hero{align-items:start;flex-direction:column}.callback-row{flex-wrap:wrap}.callback-detail{min-width:150px}.callback-row .btn{margin-left:auto}.channel-tabs select{margin-left:0}}
@media(max-width:600px){.queue-stats a{padding:14px;gap:11px}.queue-stats b{font-size:26px}.queue-stats span{font-size:10px}.executive-banner{padding:20px}.executive-banner h2{font-size:22px}.channel-tabs{gap:5px}.channel-tabs button{font-size:10px;padding:9px 11px}.channel-tabs select{font-size:11px}.conversation-head{flex-wrap:wrap}.conversation-head h2{font-size:15px}.conversation{padding:17px}.message{max-width:95%}.message p{font-size:12px}.ai-handoff{padding:13px}.ai-handoff>div{flex:1}.ai-handoff button{margin-left:42px}.callback-hero{padding:23px}.callback-hero h2{font-size:22px}.manager-load{flex-wrap:wrap}.manager-load>div{min-width:115px}.availability{margin-left:auto;flex-direction:row}.queue-stats{margin-bottom:20px}}